Resume For Petra Romaine Fransis
Navarre, Florida 32566
Professional Objective Seeking a career opportunity where I can utilize my organizational, communication and language skills, with a strong emphasis on interacting with people, while making a significant contribution to the success of the organization.
Experience
Rental Manager- September 2006 to Present
Responsible for rentals of 32 one, two and three bedroom condominiums
Supervise guest services staff
Reservations
Promptly assist owners and guests
Accounting with a 100% accuracy rate
Effectively handle guest disputes
On Call 24/7
Three Diamond Property, 598 Guest Rooms
Front Office Manager - January 2005 – May 2006Assistant Front Office Manager - November 2001 – January 2005
Responsible for the supervision all Front Office and PBX clerks to ensure Hilton standards are met or exceeded.
Assist guests in resolving billing, room type and other disputes.
Interview and hire candidates for Front Office and PBX positions.
Create and maintain weekly schedules for Front Office and PBX clerks.
Produce a monthly labor forecast.
Produce a weekly occupancy report for all departments.
Serve as Manager on Duty on a monthly basis.
Training: "Today's Manager" - February 2002
PM Front Desk Supervisor - March 2000 - November 2001
Monitored and assisted with check-in/out of guests.
Reviewed VIP reservations and pre-assigned and pre-keyed reservations.
Assisted Front Office Manager in various duties or special projects.
Completed daily reports and checklists.
Trained and developed Front Office staff according to Hilton standards.
Completed daily tardiness and absenteeism report.
Training: "Supervisory Skills" - March 2000
Awards: Superstar Performer - Second Quarter 2001
5 Star Performer - Second Quarter 2000
Quality Commitment Award – Second Quarter 2000
Front Desk Clerk – July 1999 – March 2000
Checked guests in and out in a timely manner.
Posted charges to guest accounts.
Handled disputed charges.
Award: Star Performer – December 1999
Human Resources Division, Recruitment Assistant - October 1995 - April 1999
Collected incoming applications for organizing interviews.
Developed employment contracts.
Organized orientation days for new employees.
Updated statistics concerning recruitment and open positions.
Organized special events such as campus presentations, job days
and case studies.
Communicated with candidates, managers, and temp agencies, on
a daily basis to ensure proper staffing and recruitment.
Human Resources Division, Recruitment Assistant – April 1993 – August 1995
Collected all incoming applications and administered intelligence tests.
Organized interviews for prospective employees with department managers.
Developed employee contracts.
Work experience during my studies:
Internship at a travel agency at Sint-Truiden
Education
3 year degree in Tourist Management and Recreation
High school diploma (Economic-sciences)
Knowledge/Special skills
Trilingual:
English - Fluent
French - Fluent
Dutch (native language) - Improving each day
German - Intermediate
Computer skills:
WordPerfect 11
Microsoft Word 2003
Microsoft Excel 2003
Microsoft PowerPoint 2003
On-Q
Entech Rental Management Software
References:
Available upon request
You may also view some of the Testimonials that I receive from my clients.
